How to Edit or Remove a Seat Map

You can update a seat map at any time from the ticket management area. However, changes are restricted once seats have been held, reserved, or assigned to buyers.

1. Go toMy Events → Live Eventsand open your event's ticket management.
2. Find the ticket tier with the seat map and clickManagefrom its dropdown.
3. TheUpdate Ticketform opens. Update the seat map settings, rows, seats per row, seat naming, blocked seats, or selection mode.
4. ClickUpdate.

If any seats have already been held, reserved, or assigned (meaning buyers have started or completed checkout for specific seats), the following restrictions apply:

• Shrinking the layout:You cannot reduce the number of rows or seats per row if doing so would remove seats that are already assigned. The error will show: "This layout cannot be shrunk because seats outside the new layout are held, reserved, or assigned."
• Blocking seats:You can only block seats that are currently available. You cannot block a seat that has already been held, reserved, or assigned. The error will show: "Only available seats can be newly blocked. Some selected blocked seats are already held, reserved, or assigned."

To make a restricted change, the affected seats must first be freed (orders refunded or cancelled).

1. Open theUpdate Ticketform for the tier.
2. Untick theEnable seat mapcheckbox.
3. ClickUpdate.

The seat map is removed and the ticket tier returns to standard general admission. Only possible if no seats are currently assigned to buyers.

Related articles:

• How to enable reserved seating for your event
• How to edit or delete a ticket tier