You can send a message to everyone who has bought a ticket to your event directly from the organiser dashboard. A reminder sent the night before typically includes the venue address, start time, what to bring, and any final instructions.
Send a message to your event attendees- In the organiser sidebar, go toMarketingand clickMessages.
- ClickNew message.
- Enter a subject in theSubjectfield, for example, "Tonight's event: what you need to know".
- Write your message in theMessagearea. You can use the toolbar to format text, add bullet points, or include links.
- Check theAudiencesection. When composing for a specific event, this will showEvent attendees, meaning every buyer who holds a valid ticket for that event will receive the message.
- ClickSubmit.
The message is queued and sent to all qualifying attendees by email.
What to include in a pre-event reminder- Event date, time, and doors-open time
- Full venue address and parking or transport notes
- Any dress code, age restrictions, or items to bring
- What to expect when arriving, for example, whether to show the QR code on their phone or a printout
- A contact point if attendees have last-minute questions
Most organisers send a reminder the evening before or the morning of the event. Avoid sending it too far in advance, a message sent two weeks early will be forgotten. Avoid sending it too close to the start time if your attendees may need time to travel or make arrangements.
Checking deliveryAfter submitting, you can view the message status from theMessagessection in the sidebar. TheMessage queueshows messages that have been submitted and their current delivery status.
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